Dynamics 365 Customer Insights
With Dynamics 365 Customer Insights you can find out why your customers buy a product or what they think of your company. This gives you valuable information for improved interaction with the customer.
Do you know the wishes and needs of your customers and can you also serve them? Most companies now have large amounts of customer information at their disposal, but fail at the analysis and the resulting conclusion.
Dynamics 365 Customer Insights enables you to analyze your company's customer data. In this way, profitable customers are identified, won and retained in the long term. It doesn't matter whether the data comes from marketing, sales, customer service or social media to create a holistic, accurate view of the customer. With the preconfigured connectors, you can connect customer data of any type and size. Artificial intelligence enables you to predict churn trends and initiate the appropriate measures in good time.